Make this text a bit more rich and easier to understand: Alright folks, listen up. If you want to build great CX, you gotta break down those pesky silos – creative, tech, media, data – they all gotta work together.
But here’s the thing, it’s not just about understanding your customers, it’s about taking action.
That means giving them the support they need, surprising them every once in a while. And sure, empathy is important, but it’s not enough. We need to combine it with compassion. Just like data needs to be combined with design. So let’s build better relationships and get to it!
Let’s build better relations.